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Domestic Shipping
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Domestic orders are shipped daily, excluding non-business days and holidays. Please allow up to ten (10) business days for your order to arrive, starting from the date of shipment. Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses may delay shipments beyond their scheduled delivery dates. Customers are solely responsible for any fees and/or charges that are incurred in the event an order must be reshipped due to an incomplete/incorrect address.
You will receive shipment tracking information via E-Mail when your order ships. If this shipment confirmation is not received and your E-Mail uses bulk mail or spam filtering, ensure that you are accepting E-Mails from:
customerservice@iconmen.com
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International Shipping
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International orders are shipped daily, excluding non-business days and holidays. Please allow up to twenty (20) business days for your order to arrive, starting from the date of shipment. Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses may delay shipments beyond their scheduled delivery dates. Customers are solely responsible for any fees and/or charges that are incurred in the event an order must be reshipped due to an incomplete/incorrect address.
You will receive shipment tracking information via E-Mail when your order ships. If this shipment confirmation is not received and your E-Mail uses bulk mail or spam filtering, ensure that you are accepting E-Mails from:
customerservice@iconmen.com
Your local government may impose import duties and/or VAT (Value Added Taxes) on imported shipments. These fees are not enforced by us, and are beyond our control or ability to predict. These fees (if any) are made payable to your government. You are responsible for paying any taxes, duties, and/or customs fees deemed necessary for the release of your shipment; please check with your local post office for more information. We are required to declare an accurate monetary value on all international shipments, and are unable to honor any requests to suppress the value of an order on the customs sticker or claim it as a gift.
We are not responsible for packages held by customs. Customers are solely responsible to be aware of and fully comply by all laws pertaining to the importing of materials purchased on our website. Customers are solely responsible for any fees and/or charges incurred in the event a shipment is refused or otherwise returned to us. To minimize cases of fraud, international orders may take additional processing time while we verify your payment method information. In some cases Customer Service may contact international customers and require that they provide additional means of authorization before an order can be shipped.
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Shipping Rates
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For current shipping rates, select the country below that your order will ship to. Please note that additional shipping fees may apply for non-standard shipping methods; more information on shipping methods below.
Shipping Rates Last Updated: Thursday, March 10th, 2011
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United States Of America |
Australia |
Canada |
Germany |
Japan |
United Kingdom |
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Standard Shipping Rates For: United States Of America
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Order Subtotal:
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Shipping Rate:
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$0.00 USD - $15.00 USD
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$6.95 USD
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$15.01 USD - $25.00 USD
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$7.95 USD
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$25.01 USD - $50.00 USD
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$9.95 USD
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$50.01 USD - $75.00 USD
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$11.95 USD
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$75.01 USD - $100.00 USD
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$13.95 USD
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$100.01 USD - $150.00 USD
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$14.95 USD
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$150.01 USD - $200.00 USD
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$15.95 USD
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$200.01 USD & Up
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$17.95 USD
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Standard Shipping Rates For: Australia
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Order Subtotal:
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Shipping Rate:
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$0.00 USD & Up
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$35.00 USD
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Standard Shipping Rates For: Canada
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Order Subtotal:
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Shipping Rate:
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$0.00 USD & Up
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$15.50 USD
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Standard Shipping Rates For: Germany
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Order Subtotal:
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Shipping Rate:
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$0.00 USD & Up
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$35.00 USD
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Standard Shipping Rates For: Japan
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Order Subtotal:
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Shipping Rate:
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$0.00 USD & Up
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$35.00 USD
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Standard Shipping Rates For: United Kingdom
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Order Subtotal:
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Shipping Rate:
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$0.00 USD & Up
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$35.00 USD
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Shipping Methods
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All orders are shipped via USPS or UPS.
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Exchanges & Returns
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Based on California Civil Code Section 1723 we cannot accept exchanges/returns of opened, used, or worn merchandise unless deemed defective from the manufacturer or from shipment. Defective merchandise will be replaced with the same item only. If incorrect merchandise is shipped in error, we will ship the correct merchandise free of charge, and reimburse for return shipping of the incorrect merchandise. To minimize fraud you may be required to return the incorrect shipment prior to shipment of the replacement. If merchandise is returned to exchange for a different size you may be required to pay an additional shipping fee for the new shipment. Exchanges must be unworn, and contain all original product packaging and tags.
Exchanges/Returns must be pre-approved by Customer Service, and made within thirty (30) days of receipt.
Refunds for accepted returns will be applied as credit towards future purchases, or to the original payment method only. Refunds issued to credit/debit cards may take up to ten (10) business days to be credited.
ICON MEN
Attention: Customer Service
15019 Califa Street
Van Nuys, California 91411
United States Of America
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Backorders
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On occasion products featured on our website may become backordered, and thus not immediately available for shipment. Manufacturing delays, distributor delays, or product popularity may lead to a product becoming backordered. While we work hard to ensure that products ordered ship from our warehouse within a few business days of receiving your order, delays may occur. In the event all or part of your order becomes backordered you will be contacted via the E-Mail address provided with your order. You can check the status of your order at any time by contacting Customer Service; order status cannot be viewed online at this time.
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Payment Methods
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ICON MEN currently accepts Discover, MasterCard, Visa.
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Security
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We value your privacy, and thus secure your sensitive information with an industry standard secure certificate. All orders are shipped in discrete packaging with only our company name and a return address on the label. For more information on how we store and use your information, please review our privacy policy.
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Contact Us
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ICON MEN
Attention: Customer Service
15019 Califa Street
Van Nuys, California 91411
United States Of America
Telephone Number: (818) 778-0802
Fax Number: (818) 778-0806
E-Mail Address: customerservice@iconmen.com
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